Write to the fishandspinsuk.uk editorial team
Got a question about the content on this site? Want to flag something that needs updating, or just curious about how we put our Fish and Spins overview together? Drop us a line at [email protected] and we'll get back to you within 48 hours on weekdays.
We cover what the platform offers – the games, the promotions, the payment setup, the rules that apply – and we're happy to clarify anything that isn't clear in our write-up. What we can't do is access player accounts, process transactions, or make decisions on behalf of the operator.
Questions about your Fish and Spins account
If your question is about a live account – logging in, making a deposit, claiming a bonus, withdrawing funds, verifying your identity, or anything technical with the platform itself – you'll need to contact the operator's own support team directly. We're an independent information portal with no access to the operator's systems, so we genuinely can't help with account-level issues.
Fish and Spins runs its own customer support via email and 24/7 Live Chat, and those channels are listed on the operator's own platform once you're logged in. That's where registration queries, payout questions and bonus disputes are handled – by the people who can actually pull up your account and sort it.
Why this distinction matters
This site exists to give you a straight overview of what Fish and Spins offers before you sign up. We're not affiliated with the operator, and we don't take instructions from them. That independence is why our verdict can call out gaps – like the fact that no company name or licence number is published anywhere in the operator's own terms – without softening it.
The trade-off is that we can only write about what's publicly available. We can't chase down your withdrawal, reset your password, or tell you why a bonus didn't land. The operator's support team handles all of that, and they're equipped to do it properly.
If gambling ever stops feeling like fun
Help is available, confidential and free of charge. GamCare runs the National Gambling Helpline on 0808 8020 133 (24/7), and BeGambleAware has resources at begambleaware.org. GamStop (gamstop.co.uk) lets you self-exclude across all UK-licensed sites in one go, free to use.
You must be 18 or over (18+) to view this content or engage with any gambling platform. If you share a device with someone underage, parental-control software such as Net Nanny or Qustodio can block access to gambling sites entirely.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.